Shipping & Returns
Thank you for your purchase with us at SlenderResults.com. We appreciate your business and want you to know that your success is important to us.
To insure your satisfaction, every order is carefully inspected and packaged. We ship USPS 2-3 day priority or UPS 1-5 business day delivery to all US States except Alaska and Hawaii which may have longer delivery times.
We ship to most locations worldwide. Most international orders are shipped by US Postal Service. Contact us for rate inquiries on shipping to your location. Note that shipping on this shopping cart will be calculated at checkout for your location automatically and sometimes that calculation can vary from the actual price. If varies by more than $5.00, we will contact you with the actual shipping cost and adjust your account accordingly. For overpayment in shipping, we will provide a partial refund to the paypal email where you paid for your order. For underpayment, we will bill you at your paypal email and your item will not ship until the shipping is paid. Please note that this is not our charge, but what we are being charged by the postal service to ship your items.
Damage to the Package:
The Carrier who delivers your order assumes all responsible for any damage or loss during shipping. Take the following steps in the unlikely event your package should have damage:
1. Make your delivery person aware of any damage and ask them to make note as to the extent of the damage. Ask how you may file a claim for the damage or loss. If the damage was not apparent at delivery time, contact the Carrier as soon as you find the damage and ask for an inspection.
2. File a claim as soon as possible and get a damage claim number.
3. Keep all packaging materials in case the Carrier may wish to inspect the shipment.
4. Contact us with your Claims Number so we may expedite your replacement products.
Order not complete or wrong items:
To report any shortages or other problems with your order, contact Customer Service within 48 hours. Please have your invoice number available to expedite the process.
We offer a 7 day return policy from the date of delivery on non-forumla products only. All products are subject to a 40% restocking fee. Shipping costs are non-refundable. Returns are only accepted on products in original unopened containers and in new condition.
1. Contact Customer Service to obtain a Return Authorization (RA) number. No returns will be accepted without the RA#.
2. Carefully repackage products using the original packing material and shipping container.
3. All returns must have the shipping prepaid.
4. We do not except damaged merchandise so please purchase appropriate insurance for your return package.
If you have any questions, please contact us and our Customer Service team will assist you.